关键词: CTI 呼叫中心 调度软件

Abstract:

In this paper, we describe how to construct a CTI-based application program with the TSAPI protocol, discuss the design idea of a CTI-based call cente r system. A practical resolution scheme for the communication services of a fire control dispatching system is presented. This scheme meet the practical requirements of communication dispatching perfectly. The system can be used for reference in constructing a modem call center in other related fields.

Key words: （CTI, callCentre, dispatch software）