关键词: 可编程交换机 语音板卡 CTI中间件 多进程 消息队列 ACD 业务逻辑

Abstract:

With respect to the features and application of the call center system, the paper compares the call centers based on voice cards,combines with the CTImiddleware technology, and presents a solution based on the programmable switch framework. It also provides a specific way to achieve the ACD queueing  mechanism,which runs on multiple processes using the public message queues. It also focuses on the business logic functions and the data structure of the program.

Key words: programmable switch, voice card, CTI middleware, multi-process, message queue, ACD, business logic