Abstract:

In CSC,enterprises respond to changing market demands through dynamic matching and selection of all kinds of enterprise service resources.However,the non-equalization phenomenon is common in enterprise service matching,which not only results in a waste of service resources,but also reduces the satisfaction degree of customer needs.As a result,how to achieve the equalization based matching between enterprise services and customer demands has become a serious challenge in the field.To solve this problem, we first design an equalization based Quality of Service (QoS) model according to the operational characteristics of enterprise services.Then a complete equalization oriented service selection process is constructed,which can eliminate the non-equation phenomenon in service selection by means of adjusting the equalization based QoS model.Simulation results validate the effectiveness of the equalization based service selection method,which can improve the service utilization rate effectively without reducing the QoS of the selected services or increasing the time cost too much. 

Key words: cluster supply chain;enterprise service selection;equalization;virtual enterprise service